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Ysmael B.
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Career & Growth
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30/60/90 Day Milestones
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Operations
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Lead Generation & Working
Application Processing
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Payments & Collections
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Department Overview
Payment Processing & Autopay
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Repossession Process
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Fresh Start Program
Call Rules & Communication
Daily Queue & Prioritization
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Service & Reconditioning
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Vehicle Intake
Recon Checklist
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Compliance & Legal
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Truth in Lending (TILA)
Red Flags Rule
OFAC Screening
Florida BHPH Rules
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Service Advisor / Writer
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Welcome & Your Role
The Recon Workflow
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Building Service Tickets
Parts Sourcing Guide
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Emergency Procedures
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DMS (Dealer Mgmt System)
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In-Store Team
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Sales Manager
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Sales oversight, team management, deal approval
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Shop Manager
In-Store
Shop operations, technician oversight, quality control
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Senior Store Associate
In-Store
In-store sales, payments, deal paperwork, parts check-in
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Junior Store Associate
In-Store
In-store sales, payments, deal paperwork, parts check-in
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Senior Technician
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Vehicle reconditioning, mechanical repairs, quality checks
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Junior Technician
In-Store
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Remote Team
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Service Advisor / Writer
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Shopmonkey tickets, parts sourcing, appointments, warranty
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Collector (Remote)
Remote
Collections calls, payment arrangements, account monitoring
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Sales Associate (Remote)
Remote
Lead outreach, follow-up, remote sales process
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Office Admin (Remote)
Remote
Office operations, reporting, vendor management
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Risk & Insurance Coordinator
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⚙️
Y
Ysmael B.
Owner
▾
Your Company
🏢
Company & Culture
8 topics
›
Our Story
Mission & Vision
Core Values
Our Culture
Org Chart
Leadership Team
Communication Channels
Brand Standards
People
👥
HR & People Policies
9 topics
›
Working Hours
PTO & Time Off
Attendance
Sick Leave
Holidays & Leave
Conduct & Dress Code
Pay & Payroll
Employee Classifications
Discipline & Accountability
🌱
Career & Growth
2 topics
›
30/60/90 Day Milestones
Career Growth
Operations
🚗
Sales
8 topics
›
Lead Generation & Working
Application Processing
Deal Working & Structuring
Deal Closing
In-Store Sales
Deal Paperwork & Docs
Remote Sales
Customer Handoff
💰
Payments & Collections
4 tracks
›
In-Store Payment Processing
Remote Collections
Repossession Order
Repo Store Pickup
🔧
Service & Reconditioning
4 topics
›
Vehicle Intake
Recon Checklist
Parts Check-In
Lot Management
📊
Admin & Finance
4 topics
›
Office Operations
Reporting & Records
Vendor & Supplies
Opening & Closing
🛡️
Insurance & Risk
4 topics
›
Insurance Management
Repo Order Process
Pre-Repo Communication
Risk Monitoring
⚖️
Compliance & Legal
4 topics
›
Truth in Lending (TILA)
Red Flags Rule
OFAC Screening
Florida BHPH Rules
Service Advisor
🛠️
Service Advisor / Writer
9 topics
›
Welcome & Your Role
The Recon Workflow
Quality & Parts Standards
Building Service Tickets
Parts Sourcing Guide
Appointment Booking
Customer Communication
Warranty Claims
Vehicle Reference Guides
General Policies
📌
Emergency & Complaints
2 topics
›
Emergency Procedures
Customer Complaints
Technology
💻
Systems & Tools
4 tools
›
DMS (Dealer Mgmt System)
GPS Tracker
CRM & Lead Tools
Company Apps & Logins
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Y
Ysmael B.
Owner
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